A reliable and detail-oriented individual looking to work as web developer. Offering expertise in Python, Django, JavaScript and core web design. Check out my projects.

Associate Support Engineer

Perspectium Corp, San Diego, CA  | june 04, 2018 – july 29, 2019

• Front line support for customers; included direct interaction and real time problem solving
• Combination of Tier 1/2 support; escalated to Development Team as needed via Jira
• Provided critical technical assistance of operating systems and cloud based services for a variety of clients ranging from local businesses to Fortune 500 companies
• Work closely with the QA Team to provide feedback on functionality for new product Use Cases/Integrations
• Communicated efficiently with staff and clients to remedy technical issues
• Operational Support to ensure stability and performance of Perspectium’s Integration-as-a-Service offerings to maintain 99.9% SLA/up-time
• Maintained daily records of important transactions and installation activities
• Installed and performed repairs to hardware and software following design or installation specifications
• Meticulously document and report potential Defects and Enhancement Requests to our Dev team
• Perform Root Cause Analysis (RCA) for any outages and compose Incidents Reports
• Contribute to internal Knowledge Base/Runbooks, forums and customer-facing documents which slowly reduced volume of Support tickets over time and resulted in faster time-to-resolution
• Train new-employees on our support processes, application architecture and functionality

Cyber Network Operator

United States Marine Corps, San Diego, CA  | november 2009 – november 2014

• Responsible for the installation, configuration, and management of data network systems in both a stand-alone and client-server environment, including MS Exchange, Defense Message Systems, and other authorized data network systems.
• Installed, configured, and maintain network services, both hardware and software.
• Managed over 500 user accounts on Windows Server 2012.
• Plan and execute the integration of multiple information systems in a network environment, evaluate and resolve customer information system problems, and effect required hardware upgrades and repair to maintain mission capability.
• Plan a data network, configure encryption devices on a data network, configure quality of service, install multiplexer, configure network timing, operate a data network helpdesk, implement a data communications network plan, monitor data network services, maintain a data network.
• Configured and upgrade CISCO routers and switches (using DHCP, Static IP, VPN, bootable images)
• Tipped over 200 CAT5 cables (straight-through, crossover, rollover, RJ45 and RJ11)
• Maintained over 10 million dollars worth of equipment.
• Trained employees by facilitating computer classes and technical sessions.
• Engaged with over 5,000 users from several different countries to assist in technical support.